CINCINNATI — Officials representing the Convergys Corporation, a global provider of customer management staffing solutions, announced recently they placed in a “Gartner in the Leaders Quadrant” customer management contact center sector for worldwide business process outsourcing top listing.

    For the second year in a row, the company has been positioned as such in the leading industry-analyst firm’s analysis.

    “We’re proud to have once again been placed in Gartner’s Leaders Quadrant for Customer Management Contact Center, BPO Worldwide,” said Convergys President and Chief Executive Officer Andrea Ayers in a news release. “Our focus is on serving our customers in ways that not only help them meet their current goals, but place them in a position to be able to adapt quickly to new opportunities and challenges as they arise.” 

     Gartner places firms in four quadrants along two axes, ability to execute and completeness of vision.

    The highest evaluation, for both execution and vision, places a firm in the Leaders Quadrant, which Gartner has placed Convergys in for two years running.

     A Convergys call center is located in Pocatello at 805 N. Main St.