Customer Service Representative/Area Advisor

  • Customer Service Representative/Area Advisor
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Circulation Customer Service Representative/Area Advisor

FULL TIME POSITION

Would you like to work in a friendly office environment with opportunities to work in the field when the occasion arises? The Idaho State Journal is looking for an ambitious individual with the ability to work and think independently. Candidate must be self-motivated and have access to a vehicle that can be occasionally used for business purposes (mileagfe is compensated). The candidate is responsible for ensuring customer service satisfaction. The candidate will also work in conjunction with other employees in the circulation department. In the function of area advisor the candidate will be help the circulation team in newspaper distribution, carrier recruitment and orientation. The Candidate will also help in filling the needs of newspaper carriers. The right candidate will be available to work 35 hours per week, Monday through Friday from 8am – 4pm, but also be available for occasional early morning distribution problems if needed, including Sunday mornings.

Duties Include:
  • Helps recruits, orient and fill the needs of independent contractor newspaper carrier force to insure quality newspaper customer service.
  • Responds to customer complaints and works to resolve complaints quickly and to the satisfaction of the customer
  • Will be cross-trained to perform other newspaper related office tasks within the circulation department.
  • Generally works 8am – 4pm but must be available early mornings to delivery newspapers if necessary.
  • Must be available early Sunday mornings if there are carrier distribution problems to resolve.
Required Skills:
  • Excellent customer service skills.
  • Ability to deal with frustrated customers.
  • Excellent communication skills.
  • Ability and willingness to work with and fill in for the other positions when needed.
  • Working knowledge of Microsoft Word and Excel a plus or the ability to learn those programs.
  • Ability to learn the newspaper software program.
  • Candidate should be able to lift 30lbs.
  • Successful chosen candidate will have the opportunity to work in a friendly office work environment with a team atmosphere.
  • 35 Hours per week
For more information, text Sue 208-239-3172 or e-mail sdavis@journalnet.com

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